FAQs

For the coaches

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    1) How much does it cost to create a shop?
    Not a single penny. Team Locker is aboslutely free!
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    2) How does my team benefit from starting a shop?
    Every sale made in your team’s Shop will generate back a commission for your team. The commission is based on the markup value you set when creating your shop. Markup values can range from $1 to $5 and will be automatically reflected in the price of each product.
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    3) I am interested in setting up a shop, but I don’t have a team logo…
    No problem. If you don’t have a logo you can choose from one of the template designs we offer for your specific sport or you can ask for help here.
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    4) How many logos can I upload to one shop?
    Each shop can currently have one logo.
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    5) I want to upload my logo. What file type is supported?
    For the best quality, we suggest uploading files in .ai, .eps, or .svg. Other file types such as .jpg, .pdf, .png are accepted. File types could be rejected depending on quality.
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    6) How many products can I have in my shop at once?
    There is no limit.
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    7) What is a Team Bundle?
    Team Bundles are a groups of products that allows players to buy everything they need with one click. Coaches can choose the products they want to include in the Team Bundle, along with the option for a back design. Option to change sizes, name, and number will appear in the cart.
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    8) How long does it take to receive my commission, and how?
    Commission is paid out quarterly once you reach $50. A check will be mailed to the address you provided when setting up your account. You can view your earnings by clicking “View Commissions” under the “View Sales” tab in the top navigation.
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    9) Can I edit products after I have created my shop?
    Definitely! Once logged into your account, click on “Products” in the top navigation to add/remove products in your shop. Make sure to click on “Save Changes” once you are all done editing your products.
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    10) Can I upload a different logo after my shop has been created?
    Yes. You can change your logo. Click on “Account” in the top navigation. At the bottom of the page you will see your current logo. To change your logo, click “Upload My Artwork” and upload a new file. This will overwrite any existing logos.
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    11) How do I change who receives commission checks?
    Click on “Account” in the top navigation and under “Receive Funds” you will be able to change who receives the checks.
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    12) Where can I change my account information?
    All account information can be changed under “Account” in top navigation. You can change your login information, coach message, shipping location, funds information, and store duration all in one place.
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    13) How long will my store/products be active?
    Your store will be up and running for the duration of time you set for it to be open. You can change the duration at any time by editing your “Account”.
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    14) How do I market my Team Locker shop?
    Very easy! Once you register, you will have instant access to free promotional tools under the “Admin Center” tab. If you have a website, our system automatically produces an ad that you can copy and paste onto your website- so everyone can visit your shop in a single click. We also have ready-to-go flyers and email announcements you can send to players, parents, and fans to promote your shop. Very little effort from you is required to get your shop going!
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    15) How do we use the Promotional flyer?
    Both of these can be downloaded straight to your computer in PDF format. The promotional flyer will include a $10 promo code which can be applied to each individual order. Coaches can hand out the flyers with the promotion to players, parents, and fans for them to purchase spirit wear. Please be aware the promotional flyer does have an expiration date.
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    16) Can anyone start a Team Locker account for a school’s team?
    If you hold responsibility for the school’s team or spirit wear, you can create a shop.
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    17) Can I change the URL for my Team Locker shop?
    The URL cannot be changed. It is automatically generated. You can however redirect a URL that you own to your TeamLocker store, ask us for help here.
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    18) I have more than one team I manage; Can I combine shops in Team Locker?
    If you are using the same logo and text for both teams, you can use the same account. Otherwise, you will need to create two separate Team Locker shops for each team.

For the players/fans

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    1) What is a Team Bundle?
    Team Bundles are groups of products allowing players to buy everything they need with one click.
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    2) Where do I enter my size information for the Team Bundle?
    Size and customization information for each product in a team bundle will be selected before you can add the bundle to your cart.
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    3) Does the entire Team Bundle need to be purchased?
    No. Items in the Team Bundle can be removed in the cart if players/parents choose not to purchase everything.
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    4) Can I customize my spirit apparel?
    You have the option to add a back design, which includes a name and number, as long as the store owned has allowed that on the product you are selecting.
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    5) Will I be able to view the product before purchasing?
    Of course! How the product appears on your screen is exactly how it will print. We ask that you double check the spelling, size, etc. before placing an order.
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    6) When will I receive my item(s)?
    All items are produced and shipped from our facility in Detroit, Michigan within 72 hours. Shipping time from our facility is in addition to the time it takes to produce your product.
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    7) What methods of payment are accepted?
    We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal.
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    8) Where is my item?
    View the status of your order by accessing the tracking link in your shipping confirmation email. You will receive this email once the product has shipped. Tracking orders may take 24 hours to update.
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    9) What are your shipping options?
    We offer four different shipping methods for you to choose from. We offer: FedEx Smart Post, FedEx Ground, FedEx 2-Day and FedEx Overnight. Please add an additional 24-48 hours of production time.
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    10) Do you ship internationally?
    Currently, we only ship to the United States, United State territories, and Canada.
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    11) What is your return/exchange policy?
    We stand behind the quality and workmanship of our products 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 14 days of receiving the product. At the time you place an order, you will be asked to confirm all the details regarding the item’s size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, spelling, etc. If you have any questions while placing an order, please contact us so we can make sure you are satisfied with your purchase.
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    12) My item is damaged, what do I do?
    If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned back to us. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
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    13) How do I order the correct size product?
    Every single one of our products comes with a “Manufacturer’s Recommended Size Chart” which we encourage our customers to take a look at before ordering. Specific sizing details are listed below the product image. To get the most accurate size, we recommend you find a similar product at home, measure it in inches and match those measurements to the Size Chart. Unfortunately, every t-shirt maker in the world has some degree of manufacturing tolerance, which is to say, the distance in inches could have up to a 10% variation, plus or minus. Our women’s category products are Relaxed Misses Fit. They are cut with a more generous fit and wear like a basic t-shirt. The shirts in our Juniors Girls category are Junior Fit, meaning they run small and snug.
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    14) Is there a minimum order to purchase?
    No minimums! Buy 1 or 100, you pick!
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    15) Can I change or cancel my order?
    Since we act fast to get your product to you, we ask you act fast in contacting us if you see a spelling mistake, have selected the wrong size, etc. Once an order has gone into production, you can no longer make any changes and we cannot stop the shipment of your order. Please contact Team Locker Customer Service at (888) 413-7049 or Contact@TeamLocker.net Monday through Friday between the hours of 8 A.M. to 6 P.M. EST to make changes to your order.
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    16) Do you offer discounts on bulk orders?
    Yes! Bulk discounts start once you order 6 or more of the same product with the same color and design in the same order.
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    17) Can Purchase Orders be used?
    Yes! If you would like to use a Purchase Order to place your order, please contact the Team Locker Sales Team and they will be happy to assist you.

Don't see your question?

Reach out to us over on our Contact Us page or contact us by using Email or Phone using the information below.

(888) 413-7049
8AM - 6PM EST
Monday - Friday